{"id":1460,"date":"2020-09-09T14:53:31","date_gmt":"2020-09-09T12:53:31","guid":{"rendered":"https:\/\/venosan.us\/content?page_id=1460"},"modified":"2026-02-25T23:19:19","modified_gmt":"2026-02-25T22:19:19","slug":"returns","status":"publish","type":"page","link":"https:\/\/venosan.us\/content\/returns\/","title":{"rendered":"Returns"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1606231720302 vc_row-o-content-top vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-10 vc_col-sm-offset-1 vc_col-xs-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h1>VENOSAN<sup>\u00ae<\/sup> Warranty &amp; Return Policy<\/h1>\n<p>We stand behind our VENOSAN<sup>\u00ae<\/sup> product portfolio of high-quality medical grade stockings and support socks.<\/p>\n<p><strong>Returns &amp; Exchange Policy <\/strong><\/p>\n<h2>Clearance items &#8211; All sales are final, no returns or exchanges<\/h2>\n<p>All VENOSAN products* are backed by a 30 day Return &amp; Exchange policy ensuring you have the right garment, with the style, fit, and color that suits you best. Within 30 days from the date of shipment, you can either exchange or return any undamaged products.<\/p>\n<p><strong>Material &amp; Manufacturing Warranty <\/strong><br \/>\nVENOSAN products are designed to withstand 6 months of normal use, and are guaranteed against material and manufacturing defects from the day your product is shipped.<br \/>\nIf the garment is found to be defective, we will provide a replacement upon receipt of the returned defective product.<br \/>\nThe following will void this warranty:<\/p>\n<ul>\n<li>Tag removal<\/li>\n<li>The use of bleach, fabric softener, dryer sheets or other additives on the product<\/li>\n<li>Damage due to fingernail tears, animals, stains or bodily fluids<\/li>\n<\/ul>\n<h4>Easy Steps to Return \/ Exchange:<\/h4>\n<p><!--\n<strong>Step 1:<\/strong> Request a Return Authorization (RA) number (within 30 days of shipment) <a href=\"\/content\/?page_id=2979\">here<\/a> or <a href=\"\/support\/contact-us\/?force_sid=b50b2g30mojacgh9fn6qog1tkn\">contact us<\/a>:\n\nCustomer Service\nM-F, 7 AM \u2013 7 PM CST\nPhone: (833) 909-1535\nEmail: <a href=\"mailto:support@venosan.us\">support@venosan.us<\/a>\n\n\n\n\n<ul>\n \t\n\n\n\n<li>RAs must be requested within 30 days of shipment.<\/li>\n\n\n\n\n \t\n\n\n\n<li>RAs are valid for two weeks from date issued.<\/li>\n\n\n\n\n<\/ul>\n\n\n\n\n--><strong>Step 1:<\/strong> Complete the Return Form at the bottom of your packing slip, within 30 days of original shipment.<\/p>\n<ul>\n<li>Please detach the top portion of your order form and keep for your records.<\/li>\n<\/ul>\n<p><strong>Step 2:<\/strong> Ship the garments (repacked in original packaging) and the completed Return Form using your preferred carrier to:<\/p>\n<p>L&amp;R USA INC.<br \/>\nATTN: VENOSAN Returns<br \/>\n3880 W Wheelhouse Road, Milwaukee, WI 53208<\/p>\n<ul>\n<li>Standard return products must be undamaged and returned in original packaging.<\/li>\n<li>Material and Manufacturing returns if used must be returned laundered.<\/li>\n<li>Any damaged or unlaundered products will be shipped back with a charge posted to your original payment method.<\/li>\n<li>Customer is responsible for return shipment costs. Please keep a record of your tracking number to ensure its safe return to us.<\/li>\n<\/ul>\n<p><strong>Please allow 5-10 business days for your refund to appear on your original account or exchanged product to arrive. <\/strong><\/p>\n<p>Please note shipping charges are nonrefundable.<\/p>\n<p>If you don\u2019t have time to wait for the exchange, it\u2019s best to place a new order and you will be credited fully for the item you are returning once your return is received and processed.<\/p>\n<p>Please reach out to us at any time M-F, 7 AM \u2013 7 PM CST at <a href=\"mailto:support@venosan.us\">support@venosan.us<\/a> or (833) 909-1535.<\/p>\n<p><strong>*Excluding items marked \u201cFinal Sale\u201d\/\u201cNon-Returnable\u201d<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>"},"excerpt":{"rendered":"<p>[vc_row content_placement=&#8221;top&#8221; type=&#8221;vc_default&#8221; css=&#8221;.vc_custom_1606231720302{margin-top: 0px !important;margin-bottom: 75px !important;}&#8221;][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1 vc_col-xs-12&#8243;][vc_column_text css=&#8221;&#8221;] VENOSAN\u00ae Warranty &amp; Return Policy We stand behind our VENOSAN\u00ae product portfolio of high-quality medical grade stockings and support socks. Returns &amp; Exchange Policy Clearance items &#8211; All sales are final, no returns or exchanges All VENOSAN products* are backed by a 30&hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1460","page","type-page","status-publish","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Returns - VENOSAN USA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/venosan.us\/content\/returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns\" \/>\n<meta property=\"og:description\" content=\"[vc_row content_placement=&#8221;top&#8221; type=&#8221;vc_default&#8221; css=&#8221;.vc_custom_1606231720302{margin-top: 0px !important;margin-bottom: 75px !important;}&#8221;][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1 vc_col-xs-12&#8243;][vc_column_text css=&#8221;&#8221;] VENOSAN\u00ae Warranty &amp; Return Policy We stand behind our VENOSAN\u00ae product portfolio of high-quality medical grade stockings and support socks. 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